Faq

You can track your shipment by entering the tracking number provided to you on our website’s “Track And Trace” page. Alternatively, you can contact our 24/7 support team via email at info@eliteprimemovers.com, and we’ll assist you with real-time updates on your shipment status.

We apologize for any inconvenience caused. Please provide us with your tracking number so we can investigate the delay. Delays can occur due to weather conditions, customs clearance, or logistical challenges. We’ll update you with the latest information and expedite the process wherever possible.

Once a shipment is dispatched, changing the delivery address can be challenging as it depends on the carrier’s policies and the shipment’s current location. However, we’ll do our best to assist you. Please contact our support team immediately with your tracking number, and we’ll explore available options.

If your package is lost or damaged, please notify us immediately with your tracking number and supporting evidence (e.g., photos of the damage). We’ll initiate an investigation and work with the carrier to resolve the issue. If the shipment is insured, we’ll guide you through the claims process to ensure you’re compensated.

Yes, we offer insurance for shipments to protect against loss, theft, or damage. If you didn’t opt for insurance initially, please contact us, and we’ll see if it can be added retroactively.

You can check the status of your package using the tracking number. If your shipment is stuck in customs, we’ll notify you and provide guidance on the necessary steps to clear it. Customs clearance times vary depending on the country and documentation requirements.